PRIVACY

Privacy Notice

Fire Assurance Ltd is registered in England & Wales under company number 17408564. Registered office: 43 New Court Drive, Egerton, Bolton, BL7 9XA. Email: admin@fireassurance.co.uk.

Last reviewed: 13 October 2026.

1. Purpose of this notice

This notice explains how Fire Assurance Ltd collects, uses, stores and protects personal information when you visit this website, make an enquiry, request a quotation, accept or discuss a quotation, arrange an inspection, correspond with us, or otherwise deal with us as a customer, prospective customer, supplier, contractor or business contact.

2. Information we may collect

Depending on your dealings with us, this may include your name, job title, organisation, postal or site address, email address, telephone number, enquiry and quotation details, purchase order information, access arrangements, correspondence, inspection-related site information, payment and accounting records, and technical information submitted through the website. We aim to collect only information that is relevant to the service requested.

3. How we obtain information

We normally obtain information directly from you through website forms, email, telephone conversations, quotations and other correspondence. We may also receive business contact or site information from your employer, managing agent, facilities manager, contractor, landlord, client or another party involved in arranging the work.

4. Why we use personal information

We may use personal information to respond to enquiries; assess and quote for work; arrange access and inspections; provide reports, registers and recommendations; manage ongoing inspection programmes; administer contracts, orders, payments and accounts; maintain business records; handle complaints or legal matters; protect our business and website; and meet legal, regulatory, insurance and accounting requirements.

5. Lawful bases

Our lawful basis will depend on the circumstances. It may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, or pursuing our legitimate interests in operating, administering and protecting Fire Assurance Ltd. Where consent is required—for example for certain non-essential cookies—we will request it separately.

6. Who we may share information with

Where necessary, information may be shared with service providers that support our website, email, accounting, document storage or business administration; professional advisers and insurers; contractors or specialists involved in an agreed service; and public authorities where disclosure is required by law. We do not sell personal information.

7. International processing

Some technology providers may process information outside the UK. Where this applies, we will rely on an appropriate UK data-protection safeguard or other lawful transfer mechanism required by applicable law.

8. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, legal, tax, insurance and record-keeping requirements. Different records may therefore have different retention periods. Information that is no longer required will be deleted, anonymised or securely disposed of where appropriate.

9. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, alteration or disclosure. No internet or email system can, however, be guaranteed completely secure.

10. Your data-protection rights

Depending on the circumstances, UK data-protection law may give you rights to request access to your personal information, correction of inaccurate information, erasure, restriction or objection to processing, and data portability. Where processing relies on consent, you may withdraw that consent. Some rights are subject to legal conditions and exemptions.

11. Complaints

Please contact us first if you have concerns about how we use your information. You also have the right to complain to the UK Information Commissioner’s Office (ICO).

12. Changes to this notice

We may update this notice as our services, systems or legal obligations change. The current version will be published on this website with its review date.